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Our Terms & Conditions Explained

We've written our Terms & Conditions to be clear about what you can expect from your wikatoto account.

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wikatoto Our Terms & Conditions Explained
GET HELP WITH TERMS

Questions About Our Terms

Our support team in Jakarta and across Indonesia are ready to walk you through any part of our Terms & Conditions.

Live Chat Open your account and tap the chat icon in the bottom right. Our team responds during lobby hours, typically 08:00–23:00 Indonesia time, seven days a week.
Email Support Send your question to our compliance team at [email protected]. We reply within 24 hours with a clear answer and any documentation you need.
Account Settings Inside your account, go to Help → Terms & Conditions. You'll find a searchable FAQ, links to the full policy, and a direct contact form.
KEEPING YOU SECURE

How We Handle Your Account & Data

Your account security is built into every part of wikatoto. We encrypt all deposits and withdrawals via DANA, OVO, GoPay and QRIS, store your personal information in secure servers, and verify every…

Data Protection

We encrypt all personal and financial data. Your deposits and withdrawals are verified before processing. We keep account records for the length of your membership plus two years, then securely delete them.

Cookies & Tracking

Our Terms cover how we use cookies to remember your login, track your play history, and show you relevant promotions. You can disable non-essential cookies in your browser settings anytime.

Account Access & Changes

You control your account. You can update your phone, email and address anytime in settings. If you forget your password, we verify your identity before resetting it via email or SMS.

Withdrawal Verification

Every withdrawal goes through our compliance check to prevent fraud. If we need to verify your identity, we'll contact you through your registered phone or email within two hours.

Data Access & Deletion

You can download a copy of all your account data — deposits, bets, withdrawals, personal details — from your settings page. Requests process within five business days.

Questions & Complaints

If you believe we've mishandled your data or breached our Terms, contact [email protected]. We'll investigate and respond within ten business days.

Frequently Asked About Our Terms

Your account stays active indefinitely. You won't lose your balance or history. If you want to close your account permanently, go to Settings → Account → Close Account and follow the steps. We'll confirm your request and process it within five business days.

Yes. Open Settings → Wallet → Limits. You can lower your daily or monthly deposit cap, or request a higher withdrawal limit (which requires identity verification). Changes take effect immediately for deposits; withdrawals process based on your new limit the next day.

If your DANA, OVO, GoPay or QRIS withdrawal hasn't arrived within 15 minutes, contact our support team with your withdrawal reference number. We'll trace it with your bank and either process a resend or refund within 24 hours. Refunds go back to your wikatoto wallet.

We keep your data for two years after closure to comply with local financial regulations and prevent fraud. After two years, we securely delete all personal details, deposit history, and game logs. You can request early deletion in writing to [email protected].

No. Our Terms require that only you access your account using your registered email and password. Sharing your login credentials voids your account protection and may trigger a closure. If someone else needs to fund your account, they can deposit to your wikatoto wallet directly; you'll see it appear within minutes.

Your minimum bet varies by game — live tables typically start at Rp 50,000, slots at Rp 10,000, sportsbook at Rp 25,000. Maximum bets depend on your account level and are shown in the game lobby. Contact support if you want to request higher limits.

The complete Terms are always available inside your account: go to Help → Legal & Policies → Terms & Conditions. You can also email [email protected] and we'll send you a PDF version. We update the Terms every quarter and notify you of major changes via email.

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